Our Policies

Important information for you to know about our policies and procedures.

Cancellations:

We require 24 hours notice prior to the date of arrival for all individual bookings or a cancellation fee of one night's accommodation will be charged. This also applies in the event of a No Show. Group bookings are required to give 30 days minimum notice to avoid forfeiture of their deposit.

Bookings:

Single-suite bookings may be made on-line with no deposit deducted from your credit card. Your credit card details will be retained to guarantee the booking. Group bookings will require payment of a deposit and special conditions. Please contact us by phone or e-mail.

Payment:

All accommodation must be paid in full on the day of departure (if not already done so). Overdue/recovery charges will apply if your account is not paid on time.

Damages:

Any extra cleaning, repairs or replacements required to restore our room or property to it's normal condition will be charged to the guest responsible, plus a charge for any resultant loss of income if applicable.

Smoking:

We have a non-smoking policy for all suites. There are no exceptions and damages will be charged.

Visitors:

Guests may have visitors but we do not allow large, noisy gatherings or parties in our rooms. Guests' visitors must leave the premises quietly before 9.30 pm.

Check-in:

Is available from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Early check-in/ or check-out is arrangement only.

Pets:

We do not allow pets in our rooms.